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HAFELE PRIVACY POLICY

The Privacy Policy ("Policy") describes how we collect information and protect the data and information of Partners when using Häfele's website, including but not limited to HAFELE VIETNAM CO., LTD and its subsidiaries, parent companies, affiliates, branches, business locations, representative offices, and other related companies of Häfele (hereinafter referred to as "Häfele" and/or "Company" and/or "We"). Partners, or you, or Customers, or Users, or members (depending on the context) means individuals or organizations using Häfele's website and/or registering an account on the website according to Häfele’s other usage policies, providing Partner information, and being collected by Häfele during the use of Häfele's products, services, or providing goods and services to Häfele.

This policy is effective from the time it is posted and announced on the website. The Policy may be amended and supplemented at any time to comply with legal regulations and Häfele's business activities.

By using Häfele's products, services, or providing goods and services to Häfele, you signify your agreement and acceptance of the terms stated in this Policy.

1. ACCEPTANCE

Any registration, login, access, and use of the website hafele.com.vn by you (including on behalf of yourself or on behalf of any organization, individual, or business) and the act of providing the necessary information to use this website and other affiliated websites managed by Häfele (if any) (collectively referred to as the website) are understood as your voluntary agreement and consent to provide us with your information.

By providing us with personal information, organizational information, and other information during the use of the website hafele.com.vn, you have VOLUNTARILY agreed that all such information will be collected and used as stated in this General Privacy Policy, the Personal Data Protection Policy available here, and other related regulations (if any) of Häfele.

In any cases where you provide information on behalf of or representing any individual or organization during the use of Häfele’s website, you commit that you have obtained the consent of the data subjects and related parties, and you assume full responsibility for this commitment.

2. CANCELLATION

When accessing the website, you may choose whether or not to provide any information to Häfele. However, you understand that if you do not provide complete information, you may not be able to use the services offered by Häfele.

Additionally, during your use of the website, you can request the cessation of information collection, processing, and use of your information or that of related third parties by notifying Häfele in accordance with this policy and the Personal Data Protection Policy available here.

3. MODIFICATIONS

We reserve the right to modify, amend, or improve this Policy at any time. We encourage you to regularly review this Privacy Policy and other related policies publicly posted on our website for the latest updates. This ensures that you are aware of and can exercise your rights regarding the management of your information.

4. PURPOSE OF COLLECTION

We collect information, data of you, your business, your organization and other relevant information at each time when necessary to serve the purposes of deploying products, services, commerce and improving the quality of our services for you, or even for reporting and storage purposes according to State regulations from time to time, including but not limited to:

  • Providing services: to handle issues related to the purchase, cooperation, inspection, supervision of the delivery, receipt and provision of goods and services according to your order, issues related to warranty, care services according to your consumer needs to improve our quality.
  • Updating product and service information: to send information about new products, special activities and events, etc. of Häfele. These notifications can be sent via email, SMS, live chat platform, etc. In case the member does not agree or does not want to continue receiving these newsletters, the member can completely click on the "Unsubscribe" link below each newsletter sent by Häfele. Or send a cancellation request directly to us using the contact information in Section 8.
  • Account maintenance: to create and maintain your account with us, including loyalty programs or promotions associated with your account.
  • Customer care service: including responses to your requests, complaints and feedback.
  • Personalization: We may combine the collected data to have a more complete view of the Partner and thereby allow us to increase the responsiveness of our website at hafele.com.vn, including in terms of the Sites and Services, as well as to develop new functions, features and services in accordance with evolving trends and preferences.
  • Security: for the purposes of preventing activities that destroy the Partner's user account or activities that impersonate the Partner.
  • Reporting: your information will be collected for the purpose of declaring and reporting to individuals and competent State agencies according to the provisions of law from time to time.

5. SCOPE OF INFORMATION COLLECTION

We will collect information to carry out the above purposes, including but not limited to information related to individuals, organizations and information of other related persons (if any).

We gather information about your business, and organization based on signed contracts, agreements, documents, or even information you voluntarily provide to Häfele during the cooperation and business process, including information about name, transaction name, abbreviation, information about the address, tax code, licensing information, information about transactions arising from your business declared, provided through your representative.

In addition to the general information collected as mentioned above, we also collect personal information according to the regulations below and the personal data protection policy see here.

We may also collect your personal information by you providing it directly to us. This is the individual or business information you provide to us through:

  • Cooperation contract: signing an agreement requires the Partner to provide your personal or business data that we need to fulfill the order, information including company name, representative, email address, phone number, company address, delivery address, Customer code, Supplier code, login name, login password. This is the information that Häfele requires the Partner to provide when registering to use the service and for Häfele to contact to confirm when the Partner registers to use the service on the website to ensure the Partner's rights.
  • Contact form on hafele.com.vn website: Partners will be required to fill in information according to the information fields in the form available on hafele.com.vn website, providing information on personal or business information fields is always voluntary. Information is necessary for the communication process will be marked with '*'. We only use that information for the specified purposes.
  • You interact with us: We collect non-personal identification information when you interact on hafele.com.vn website (such as cookies, IP address, browser type, total date, etc.). In addition, we use information related to your purchase transaction history with Häfele (including offline orders and online orders) to increase the responsiveness of hafele.com.vn website as stated in Section 4, and at the same time make appropriate recommendations about the products you are interested in them.

Furthermore, we also collect relevant personal data, and organizational data from other lawful sources.

6. STORAGE POLICY

All your data, including personal and organizational data, will be stored by Häfele according to Häfele's policies and regulations at any given time.

For Partner's personal data, it will be stored until a request for cancellation is made or until the Partner independently logs in and cancels it in accordance with the GDPR General Data Protection Regulation (EU) 2016/679 and Vietnamese law from time to time.

For Partners who have signed cooperation contracts, placed orders, or engaged in service contracts with Häfele, according to commercial and tax laws, we are required to retain details such as information, tax identification numbers, addresses, payments, and orders, along with related information such as responsible persons, exchange information, minutes, reconciliation documents, transactions, etc., for at least ten years. However, we will limit processing after three years, meaning your data will only be used to fulfill legal obligations.

The ordering process is encrypted using SSL or TLS technology to prevent unauthorized access to your personal data - in particular your financial data - by third parties.

All Partners will be responsible for the security and retention of all service usage activities under their registered name, password, and email, including securing account information provided to relevant organizations, individuals through their representatives. Additionally, Partners are responsible for promptly notifying Häfele of any unauthorized use, abuse, security breaches, and retaining the registration name and password of third parties for appropriate resolution measures.

7. INFORMATION SECURITY COMMITMENT

All information of the Partner will be collected, used, processed for the intended purposes, and securely managed according to this policy and the personal data protection policy available here.

We maintain technical measures and make updates to ensure the security of data processing activities, especially to protect your personal data from risks during data transmission and from being known to unauthorized third parties.

We will not provide your information (including organizational or personal information, personal data) to any third party, except for some necessary activities as follows:

  • Partners who provide services related to order fulfillment, limited to necessary information and compliance with security regulations to ensure the security of related information.
  • We may use services from a third-party service provider to perform certain activities related to the hafele.com.vn website, and in doing so, this third party may access or process information during the provision of those services. We require these third parties to comply with all laws regarding information security and security requirements related to data protection and personal data protection.
  • Affiliated, co-partners, outsourced programs for the purposes stated in Section 4 and always apply security requirements.
  • In case of legal requirements: Häfele is responsible for cooperating in providing information (including personal information) of the Partner when requested by legal authorities, including: the Prosecutor's Office, courts, investigative authorities related to any illegal acts committed by the Partner.

In the event of a server storing information being hacked resulting in data loss, Häfele will promptly report the incident to the competent authorities for investigation and inform you accordingly.

Häfele will implement security regulations according to legal standards and/or Häfele's internal standards at any given time.

8. COLLECTION AND MANAGEMENT

All information will be directly collected and managed by Häfele.

In Vietnam, the focal point for information collection and management of your collected data is:

  • Hafele Vietnam Co., Ltd.
  • Business registration number: 0305067898 issued by the Ho Chi Minh City Department of Planning and Investment on September 30, 2010.
  • Headquarters: 3rd Floor, REE Building, 9 Doan Van Bo Street, Ward 13, District 4, Ho Chi Minh City.

For any contributions or inquiries related to the collection, use, and processing of information according to this policy, you can contact:

  • Hotline: 18001797 (Toll-free)
  • Email: support@hafele.com.vn

We will receive and resolve your concerns promptly in accordance with Häfele's regulations and relevant laws at any given time.

9. MEDIA AND TOOLS FOR USER ACCESS AND INFORMATION ADJUSTMENT

Partners have the right to provide information to us during the access process on the website hafele.com.vn and can change that decision when they have closed/deleted the login account on the website hafele.com.vn.

You have the right to independently check, update, and adjust your personal or business information by logging into your account and editing information within the allowable scope. Depending on the technical nature and policies on the website at any given time, you may not be allowed to delete or edit fixed information, and you must comply with those provisions if you continue to log in and provide information to us. Conversely, you may delete or close your account as mentioned above.

You are always required to be responsible for securing personal account information on the hafele.com.vn page. In case of a lost account, you can restore your account yourself following the instructions on the hafele.com.vn website or contact us using the contact information in Section 8 above.

10. DATA PROCESSING AND DATA TRANSFER

During the process of collecting and using your provided information, you agree that Häfele will carry out activities to process your data, including personal data and other information.

Your data will be collected, stored, and managed by Häfele in Vietnam as stated in Section 8. However, for the purposes of operations, reporting, and internal control, you also agree that Häfele may transfer your data to branches, business locations, representative offices of Häfele, parent companies, and member companies of the Häfele system worldwide.

Regarding the provisions on personal data processing, you can refer to Section IV in the attached policy here.

11. COMPLAINT RESOLUTION MECHANISM

For Partners who have signed contracts with Häfele, you can use any complaint policy specified in the respective Contract. In addition, you can contact us via the information stated in Section 8 above for instructions and support in handling complaints.

Any disputes and complaints arising between Häfele and the person whose data is collected will be resolved based on negotiation and ensuring the parties' rights. In case no agreement is reached and/or the complaint is resolved as desired, either party has the right to bring the case to a competent settlement agency to request resolution of the parties' legitimate rights and interests.

Within the territory of Vietnam, any dispute relating to this privacy policy and related policies between Häfele and you stated on the website will be resolved by the Hanoi International Arbitration Center (HIAC), Vietnam, in accordance with the HIAC Arbitration Rules. The parties agree that the dispute resolution process may use electronic methods on the HIAC dispute resolution platform. HIAC is responsible for ensuring the authenticity of this system.

If the case is beyond its jurisdiction, Häfele will request that the case be transferred to the competent authorities. In this case, Häfele will still coordinate to support to best protect the violated party.

12. OTHER TERMS

This policy will be complied with and adjusted according to Vietnamese law at each time; in addition, Häfele will review the best data protection policies according to GDPR regulations to protect the rights of Partners.

During the use of the website, depending on the time, we may collect and manage your requests when registering or logging in to purchase goods, and use our services, including but not limited to your personal information, your company's (if you are an organization) and/or other information that we find you must provide so that we can check and provide the best services and goods for you. Based on the request, you must be responsible for providing correct, accurate, complete, and responsible for the legality of the above information.

Within our scope of responsibility, we are not responsible for and will not resolve any complaints related to your rights if we consider that all of your personal information provided when initially registering with us is inaccurate and/or fake. We also have the right to take relevant measures to protect our website and/or prevent damage from occurring by permanently deleting your information from the system, not agreeing/refusing to provide services, or goods to you and/or taking legal measures such as complaints, lawsuits, etc. to the competent authority if your behavior infringes on the rights and interests of us or others.

This policy will be a general policy for all Häfele Partners, including but not limited to organizations, businesses, and individuals. For Partners who are individuals, all issues regarding the protection of your data will be governed and resolved under the Personal Data Protection Policy here.

We warmly welcome and greatly appreciate your questions, contributions, and feedback regarding this Privacy Policy or any similar policies and content we have published.

If you would like to ask questions regarding data protection issues, you can contact us at the following contact information:

  • Hafele Vietnam LLC
  • Address: 3rd Floor, REE Building, 9 Doan Van Bo Street, Ward 13, District 4, Ho Chi Minh City.
  • Hotline: 18001797 (free)
  • Email: support@hafele.com.vn

VALIDITY

  • Issued by: Hafele Vietnam LLC
  • Effective Date: 01/06/2024.

 

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy ("Policy") is issued by Hafele Vietnam LLC (Hereinafter referred to as "Häfele", or "we") and is effective from 01/06/2024 to provide general regulations on the protection of personal data of Partners, including but not limited to individual customers or organizations, partners, suppliers, associates, employees and users of services and goods provided by Häfele and/or provide the goods or services to Häfele from time to time (hereinafter collectively referred to as "Partners", or "Personal Data Subjects" ", or "you" depending on the context).

The Policy, including the terms below, may be updated, amended, supplemented or replaced by Häfele ("Additional Policies") from time to time without the opinion from the Partner. Additional Policies shall take effect mentioned in each Additional Policy and be posted on the official website https://www.hafele.com.vn and/or be noticed to the Partner through other forms.

I.    GENERAL TERMS
1.1    Personal Data Protection Policy or this Policy is an integral part and should be read and understood in accordance with the contracts, agreements, terms, conditions and other documents established between Partner/Personal Data Subject and Häfele.

1.2    "Personal Data" is information in the form of symbols, letters, numbers, images, sounds or similar forms in the electronic environment that is associated with a specific person or helps identify a specific person and specified in Section 3.1 of this Policy.

1.3    "Personal Data Subject": means the individual to whom the Personal Data reflects, including but not limited to all Partners are individual with information collected in Häfele, other individuals related to Partners are organizations at Häfele include the legal representative, authorized representative, chief accountant/person in charge of accounting, person introduced to the transaction by the organization (hereinafter collectively referred to as individuals related to organizations) with information collected in Häfele, Partners using Häfele products and services or providing products and services to Häfele, Häfele’s employees, associates, shareholders and/or other individuals who have legal relationships with Häfele.

1.4    "Personal Data Processing" is one or more activities affecting personal data, such as: collection, recording, analysis, confirmation, storage, recorrection, disclosure, combination, access, retrieve, encrypt, decrypt, copy, share, transmit, provide, transfer, delete, cancel personal data or other related actions according to the law.

1.5    "Personal Data Processor" Depending on the circumstances, the Personal Data Processor may be Häfele or the individual or organization that processes Personal Data on behalf of Häfele, through a contract or agreement of any kind with Häfele.

1.6    "Personal Data Controller" is the organization or individual that decides the purposes and means of the processing personal data. In the scope of this Policy, the Personal Data Controller may be Häfele.

1.7    "Personal Data Controller and Processor" is an organization or individual that simultaneously decides on the purpose, means and directly processes personal data. Depending on the circumstances, the Personal Data Controller and Processor may be Häfele.

1.8    "Third Parties" are individuals and organizations not affiliated with Häfele, except for Personal Data Subjects, Personal Data Processors, Personal Data Controllers and Processors who are authorized to process personal data.

II.    PURPOSE AND SCOPE

2.1    This Policy aims to transparently inform to Personal Data Subjects of all information related to The Personal Data Processing at Häfele applicable to all Partners who are Personal Data Subjects as defined above.

2.2    This Policy refers to:

a)    Types of Personal Data that Häfele processes and How to collect personal data;
b)    Purpose of the Processing Personal Data;
c)    Other organizations and individuals related to the processing of Personal Data;
d)    How Personal Data is processed;
e)    Processing time of personal data;
f)     Data storage;
g)    Information of organizations and individuals whose data is processed; other individuals and organizations related to the purposes of processing personal data;
h)    Unanticipated consequences and damages may occur;
i)     Rights and obligations of Personal Data Subjects;
j)     Notification and provision of information;
k)    Effectiveness.

III.    TYPES OF PERSONAL DATA THAT HÄFELE PROCESSES AND SOURCE OF THE PERSONAL DATA

3.1    Types of Personal Data that Häfele processes

In order for Häfele to Process Personal Data for the purposes set out in Section 4.1 of this Policy as well as to comply with other relevant laws, Häfele may Process Personal Data, including but not limited to Personal Data at the time of Personal Data Processing and Personal Data modified, supplemented, updated in the future:

a)    Basic Personal Data:

Specific information of the Personal Data Subject, including: surname, middle name, birth name, other names (if any); Date of birth; Date, month, year of death or disappearance; Gender; Place of birth, place of birth registration, permanent residence, temporary residence, current residence, hometown, contact address; Nationality; Images of individuals; Information obtained from security systems, including recordings of images of Personal Data Subjects on camera systems and surveillance cameras at Häfele's business locations; Phone number, ID card number, personal identification number (citizen identification number), passport number, driver's license number, license plate number, personal tax code number, social insurance number , health insurance card number, other related documents; Occupation, workplace; Marital status; Information about family relationships (parents, siblings, children); information about individual digital accounts; Personal data reflecting activities and history of activities in cyberspace; Information that pertains to a specific person or helps identify a specific person; Information is automatically collected when Personal Data Subjects use Häfele's website, mobile applications and other communications such as IP address, cookie(s), device code... and other means of information sources accessed; The behavior, actions, or preferences of Personal Data Subjects expressed on digital platforms.

b)    Sensitive Personal Data:

Data information related to the privacy rights of Personal Data Subjects, including: Political opinions, religious opinions; Information related to racial origin and ethnic origin; Health status and private life; information about the individual's physical attributes and biological characteristics; information about deposits, information about deposited assets, information about transactions, information about organizations and individuals that are guarantors at credit institutions, bank branches, and intermediary service providers pay; Other personal data specified by law are special and require necessary security measures.

3.2    Source of Personal Data

Häfele or its Personal Data Processors or Third Parties authorized to process data for Häfele may collect personal data in Section 3.1 of this Policy from Personal Data Subjects when the Personal Data Subjects whether an Individual requests, or in the course of Häfele providing to a Personal Data Subject, any Häfele products and services and from a variety of sources, including but not limited to:

(i)    Personal Data Subjects directly provide to Häfele: These are personal or business information that Personal Data Subjects provide to Häfele through registration to use Häfele's website and other actions in connection with product supply between Häfele and you.
(ii)    Through transactions, contracts, agreements, orders: signing and/or agreeing to transactions, signing, acknowledging or confirming the validity of contracts, agreements, orders under any form that requires a Personal Data Subject to provide your personal or business data that we need to fulfill the Personal Data Subject's service requests, which information will include including company name, representative, email address, phone number, company address, delivery address, Partner code, login name, login password. This is the information that Häfele requires Personal Data Subjects to provide when registering to use the service and for Häfele to contact for confirmation when Personal Data Subjects register to use the service on the website to ensure protect the interests of Partners.
(iii)    Contact form on website hafele.com.vn: Personal Data Subjects will be required to fill in information fields according to the form available on website hafele.com.vn, providing information in the fields filled in Personal or business information is always voluntary. Necessary information for the communication process will be denoted by a '*'. We only use that information for the prescribed purposes.
(iv)    Personal Data Subjects interacting with us: We collect certain non-personally identifiable information when you interact on hafele.com.vn website (such as cookies, IP address, browser type, total date, etc.). number, etc.). In addition, we use information related to your purchase history with Häfele (including both offline and online orders) to increase the responsiveness of the hafele.com.vn website such as mentioned in Section II and at the same time provide appropriate recommendations about the products you are interested in.
(v)    From other information sources (including public and widely available data sources such as websites, social networks, electronic newspapers, print newspapers, Third Party data sources...) The subject and content of access are not limited and in accordance with the law. 
(vi)    In case the Partner is an organization and in the process of using Häfele's products and services, the organization provides personal data such as officers, employees, workers... of that organization to Häfele, then Häfele understand that Partner has obtained the consent of all Personal Data Subjects within that organization. The Partner, including its representatives, acknowledges and warrants to maintain consent, unless the Personal Data Subject notifies Häfele of withdrawal of consent to provide information as required by law. Häfele reserves the right (but not the obligation) to request the Institutional Partner to provide documents proving this approval at any time.

IV.    PROCESSING OF PERSONAL DATA

4.1    Purpose of processing Personal Data

Processing of Personal Data may be carried out by Häfele or by Personal Data Processors or Third Parties for one or more of the following purposes:

(i)    Evaluate and provide Häfele products and services and Häfele products and services in cooperation with partners to Personal Data Subjects;
(ii)    Identify, verify and maintain accurate information regarding the identity of Personal Data Subjects; ensure the security and safety of Häfele's information systems and other requirements for verifying Personal Data Subjects with Personal Data Subjects in accordance with the law.
(iii)    Support Personal Data Subjects, update Personal Data Subject information when registering and using products and services provided by Häfele or Häfele's partners.
(iv)    Fulfill obligations under contracts and agreements between Häfele and Personal Data Subjects (if any);
(v)    Organize trade introduction and promotion, market research, public opinion polls, brokerage, product introduction, and advertising. Contact Personal Data Subjects, directly or indirectly market products and services to Personal Data Subjects, conduct promotional programs, exchange gifts, give prizes, deliver gifts.
(vi)    Update product and service information: to send information about new products, special activities and events, etc. of Häfele Vietnam. Sending these notifications can be done via electronic email, SMS, live chat platform, etc. In case the Personal Data Subject does not agree or does not want to continue receiving these newsletters, the Personal Data Subject does not agree or does not want to continue receiving these newsletters. Individuals can click on the "Unsubscribe to newsletter" link below each newsletter sent by Häfele Vietnam, or send a cancellation request directly to us at the contact information in Section IX.
(vii)    Providing services: to handle issues related to your orders and your consumer needs to improve the quality of our services.
(viii)    Account maintenance: to create and maintain your account with us, including Loyalty programs or promotions associated with your account.
(ix)    Verify Personal Data Subject information to ensure the security of Personal Data Subject's account in inquiries, inquiries and complaints.
(x)    The data collected combines to have a more complete view of the Personal Data Subject and thereby allows us to increase the responsiveness of the hafele.com.vn website in terms of Sites and Services as well as on developing new functions, features and services according to evolving trends and preferences.
(xi)    Detect, prevent, and investigate crimes, attacks or violations including fraud, money laundering, terrorism, financing of proliferation of weapons of mass destruction, bribery, corruption or tax evasion.

4.2    How personal data is processed

Depending on the purposes of processing Personal Data, Häfele or Häfele's data processors or third parties authorized to process data for Häfele may apply appropriate processing methods including but not limited to Automatic, manual or other methods of processing Personal Data in accordance with the law and Häfele's regulations from time to time.

4.3    Processing time of Personal Data

Depending on the specific activity, Personal Data may be processed by Häfele after it is provided, collected and terminated upon completion of data processing in accordance with the purpose of performance or until the Data is The individual has been deleted according to regulations.

V.    DATA STORAGE

5.1    Personal Data Subject's Personal Data shall be stored until the request for cancellation or Personal Data Subjects log in and cancel yourself in accordance with GDPR General Data Protection Regulation (EU) 2016/679 and Vietnamese law.

5.2    For Partners who have signed a cooperation contract: commercial and tax regulations oblige us to store your address, payment and order details for a period of ten years. However, we limit that your data shall only be used to fulfill our obligations according to law.

5.3    Personal Data Subjects shall be solely responsible for the security and storage of all services under your registered name, password and email address. In addition, Personal Data Subject is responsible for promptly notifying Häfele of third parties' behaviors such as: unauthorized usage, abuse, security violations, retention registration names and passwords, etc for suitable solutions.

5.4    Personal Data storage is carried out for the period necessary to fulfill the purposes as agreed with the Personal Data Subject in these General Conditions, contracts, agreements, documents which established with Personal Data Subject, except in cases that it is or must be stored for a longer period of time as required according to regulations from time to time.

VI.    INFORMATION OF ORGANIZATIONS, INDIVIDUALS WHOSE DATA ARE PROCESSED AND OTHER INDIVIDUALS AND ORGANIZATIONS RELATED TO THE PURPOSE OF PROCESSING PERSONAL DATA

6.1    In order to improve your experience and to enable Häfele to carry out the purposes of using your personal data in accordance with this Personal Data Protection Policy, you agree that Häfele may share your personal data for the following organizations and individuals:

(i)     Häfele’s product and service providers, including and not limited to information technology services, marketing services, market surveys, training services, legal services, auditing, transportation services.
(ii)    Consulting firms, auditors, law-practicing organizations, and Häfele’s lawyers.
(iii)   Financial partners, commercial banks, switching organizations, card organizations and payment intermediary companies which have cooperative relationships with Häfele.
(iv)   Parent company, subsidiaries, affiliated companies (if any), Häfele’s employees.
(v)    Any individuals, authorities or agencies or third parties to whom Häfele is authorized or required to disclose according to the laws, or any contract or commitments undertaking between third parties and Häfele.
(vi)   Parties that provide services to Häfele that sharing and disclosing data to them is necessary for Häfele to be able to fulfill our obligations to Personal Data Subjects.
(vii)  Competent State agencies;
(viii) The parties have the consent of Personal Data Subject or Häfele has a legal basis to share Personal Data Subject's Personal Data.

6.2    Futher to the above cases, Häfele shall not disclose Personal Data Subjects’s Personal Data to any other parties, excepting for:

(i)    The consent of Personal Data Subject;
(ii)   Häfele is required or permitted to disclose according to the law;
(iii)  Häfele transfers our rights and obligations under the agreement(s) between Personal Data Subject and Häfele.

VII.    UNANTICIPATED CONSEQUENCES AND DAMAGES ARE POSSIBLE TO OCCUR

7.1    The ordering process is encrypted by SSL or TLS technology to prevent unauthorized access by third parties to your personal data - in particular your financial data. Personal Data Subjects shall be solely responsible for the security and storage of all services under your registered name, password and email address. In addition, Personal Data Subject is responsible for promptly notifying Häfele of third parties' behaviors such as: unauthorized usage, abuse, security violations, retention registration names and passwords, etc for suitable solutions.

7.2    Some unanticipated consequences and damages that may occur include but are not limited to: (a) Hardware and software error during data processing causing loss of Personal Data Subject's data; (b) Security vulnerabilities are beyond Häfele's control, the system is attacked by hackers leading to leaking the data; (c) You subjectively reveal your personal data due to: carelessness or fraud or accessing websites/downloading applications containing malware; (d) natural disasters, etc

7.3    Häfele recommends that you keep information related to your login name, password, OTP code, biometrics and do not share this information to anyone else.

7.4    In case of an incident or a violation related to Personal Data Subject's personal data, Häfele shall immediately notify the agency of a violation of personal data protection to the agencies to implement remedial measures and prevent consequences.

VIII.    PERSONAL DATA SUBJECT’S RIGHTS AND OBLIGATIONS RELATED TO THE PROCESSING OF PERSONAL DATA

8.1    Rights of Personal Data Subjects

a)    As a Personal Data Subject, the Partner has the rights to:

(i)     Be informed of your personal data processing.
(ii)    Give consent or not consent to the processing of your personal data.
(iii)   Access to look at, rectify or request rectification of your personal data.
(iv)   Delete or request deletion of your personal data.
(v)    Obtain restriction on personal data processing, the restriction on the processing is carried out within 72 hours after receiving the Personal Data Subject's request.
(vi)   Request Häfele to provide your personal data.
(vii)  Object to the Häfele’s data processing to prevent or limit disclosure of personal data or use for advertising, marketing purposes…
(viii) Complain, denounce and sue according to the law.
(ix)   Request the compensation for damages related to the violations of personal data protection.
(x)    Self-protection according to the methods of protecting civil rights according to the law.

b)    According to the law, Personal Data Subjects may conduct the rights by: (i) using directly on the Häfele’s Application or (ii) contacting Häfele with the following information in Section IX below. Häfele shall implement to a lawful and valid request from the Partner within the time prescribed by law when receiving the valid request from the Partner.

c)    In case that Personal Data Subject withdraws the consent for Häfele to process personal data, which may cause Häfele's supply of Products and Services to be limited, restricted, suspended, canceled, prevented or prohibited, Häfele shall not be liable to the Partner for any loss arising and Häfele's legal rights are expressly reserved to limit, restrict, suspend, cancel, prevent or prohibit.

d)    How to conduct the rights:

(i)    Personal Data Subjects have the right to self-check, update, and adjust your personal information by logging in your account and editing personal information or asking us to do this.
(ii)   Personal Data Subject has the right to provide information to us during the access to website hafele.com.vn and change your decision after closing/deleting the account on hafele.com website. 
(iii)  Personal Data Subject is responsible for protecting personal account information on hafele.com.vn. In case of loss, Personal Data Subject can restore the account yourself by following the instructions on the website hafele.com.vn or contact us with the contact information in Section IX.

8.2    Personal Data Subject Obligations

(i)    Comply with the law, this Policy and Häfele's regulation, the instructions regarding to the processing of Personal Data Subjects’s personal data.
(ii)    Ensure the fully and accuracy of personal data that Personal Data Subjects provide to Häfele.
(iii)    Promptly notify us of any changes to the personal data provided. Häfele shall protect Personal Data Subjects’s personal data based on Personal Data Subject’s information registered, so if there is any incorrect information Häfele shall not be responsible for affects or limits the rights of the Personal Data Subject. In case of failure to notify, if any risks or losses arise, Personal Data Subject is responsible for your errors or abuse or fraudulent acts due to not providing correct, full, accurate information changes; including financial losses and costs arising from incorrect or inconsistent information provided.
(iv)    Coordinate with Häfele, competent state authorities or third parties in case of affecting Personal Data Subjects’s personal data.
(v)    Be solely responsible for the information, data, and consent that created and provided in the network environment; Be solely responsible in case personal data is leaked or violated due to your own fault.
(vi)    Regularly update regulations, Häfele's Personal Data Protection Policy is notified to you from time to time or posted on Häfele's official website. Take action according to Häfele's instructions to clearly indicate full or partial consent with attached conditions or give no consent with the purposes of personal data processing as notified by Häfele to you from time to time.
(vii)    Respect and protect other personal data.
(viii)    Other obligations as prescribed by law

IX.    NOTIFICATION AND PROVISION OF INFORMATION

9. 1    Notifications of Partners/Personal Data Subjects to Häfele shall only be deemed to be received by Häfele if such notification is given in writing to Häfele during working hours, working days and Häfele’s confirmation for receipt. Notification are sent Häfele outside working hours is considered to be received by Häfele at any time of the next working day.
9. 2    Unless otherwise specified in this Policy , all notifications and Häfele's information to Personal Data Subjects under this Policy may be sent by one of the following methods: (i) post office, (ii) direct delivery (iii) fax (iv) telephone or text message to the phone number registered by Personal Data Subject (v) email to the Personal Data Subject mailbox; (vi) publicly post on Häfele's website or any other forms that Häfele decides is not contrary to law. The parties agree that notifications by text message, email, fax or another form of electronic notification under Electronic Transactions Law is a form of written notification.
9. 3    In case Personal Data Subjects have any questions regarding to this Policy, please contact Häfele with the following information:

•    Hafele Vietnam Limited Liability Company 
•    Address: 3rd Floor, REE Building, 9 Doan Van Bo, Ward 13, District 4, HCMC
•    Hotline: 18001797 (Free of charge)
•    Email: support@hafele.com.vn

X.    EFFECTIVENESS

10.1    This Policy constitutes a unified, inseparable agreement and has the same legal value as the Transaction Agreements/Terms and Conditions that Häfele enters into with Personal Data Subjects.

10.2    By agreeing to this Policy, Personal Data Subjects acknowledge that you have read, understood and fully agree with the entire content of the Policy. In case of disagreement with this Policy or only agreeing with apart of this Policy, Personal Data Subject has the right to send a written notification to Häfele to clearly determine the parts of disagreement, then Häfele has the right to review for continuing to provide products/services or refuse to provide products/services or terminate contracts/transaction agreements, which depend on Häfele's Policy and the law from time to time.